TERMS AND CONDITIONS 

Welcome to Limootorsh. This page (together with the documents referred to in it) tells you the terms (the “Terms”) which apply when you order any items (the “Items”) from our Limootorsh.com website or mobile application (“Platform”).

Please read these Terms carefully before creating a Limootorsh account or using our Platform. If you have any questions relating to these Terms please contact [email protected]. If you are a consumer, you have certain legal rights when you order Items using our Platform. You can find more information about these rights at: https://www.citizensadvice.org.uk/consumer. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them.  By setting up your Limootorsh account, you confirm that you accept these Terms.

1. Information About Us

Limootorsh.com is operated by NA & SH Ltd (company number 15123940). NA & SH Ltd’s registered address is 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

You may contact us at [email protected].

2. Purpose

Our objective is to link you to the businesses we partner with (“Partners”) to allow you to:

• purchase Items, and 
• get those Items delivered to your chosen location.

When you order from a Partner, you are buying the Items from one of our Partners and Limootorsh acts as an agent on behalf of that Partner to conclude your order from our Platform.  In plain terms, this means it’s our Partners’ responsibility to complete your order, and we simply provide the platform that helps your order reach our Partner and we take payment from you on their behalf. 

You are also paying for delivery services. Delivery of your Items will be arranged by our Partner.

3. Your Account

Before you can place orders for Items using our Platform, you need to open a Limootorsh account. When you open an account you may create a password, or other secure login method, and may also have to provide credit card details. You must keep any password you create, or other secure login method, secret, and prevent others from accessing your email account or mobile phone. If another person uses these methods to access your account, you will be responsible to pay for any Items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure. You must use your own, valid email address, and can have only one email address per account and only one account per customer. 

You may close your account at any time by requesting to do so in your account section of our website or contacting us using the contact details above. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if in our opinion you are abusing our Platform (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating our staff or riders, placing orders for potentially hazardous items in bulk quantities, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from our customer Platform team or Platform following any issue with an order, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using your bank details (provided you have supplied them to us).

Limootorsh reserves the right, where necessary and without limitation, to undertake all such necessary action including requiring further verification as to the identity, age, and other relevant details of a customer and as is reasonable to protect itself against fraudulent or illegal behaviour or where we have reasonable grounds to believe that, in dealing with such a customer, we may be in actual or possible breach of a law or regulation that applies to us. You must provide us with any information we reasonably ask for as soon as possible. If you refuse, or we suspect fraudulent or criminal activity of any kind, we might suspend or close your Limootorsh account. We’ll use your information as per our Privacy Policy.

4. Platform Availability

Each Partner has a prescribed delivery area. This delivery area may change at any time due to factors such as weather, or demand on our Platform. This is to ensure that Items reach your door at their best. Our Partners each decide their own operating hours. That means that the availability of our Platform, and the range of Partners from which you can order, depends on the Partners in your area. If you try to order a delivery to a location outside the delivery area or operating hours of a Partner, or the Platform is otherwise unavailable for any reason, we will notify you that ordering will not be possible.

5. Orders

You must be aged 18 or older to use our Site and Platform. By placing an order through our Platform, you confirm that you are aged 18 or older. When you place an order through our Platform, it needs to be accepted by us or the Partner before it is confirmed. We will send you a notification if your order has been accepted (the “Confirmation Notice”). The contract for the supply of any Item you have ordered comes into existence when we send the Confirmation Notice. You are responsible for paying for all Items ordered using your account, and for related delivery and Platform charges, and for complying with these Terms, even if you have ordered the Item for someone else. Some Partners operate a minimum order value policy. This will be displayed on our Platform. All Items are subject to availability.  

For food or drinks made to order, Partners may use nuts or other allergens in the preparation of certain Items. Increasing numbers of Partners will be displaying dish by dish allergens information. Where that information is not available or if you have an allergy and have further questions, please contact the Partner prior to ordering. Limootorsh cannot guarantee that any of the Items sold by our Partners are free of allergens. We’re not responsible for the preparation of Items offered by our Partners, and we can’t guarantee they won’t contain allergens. It’s your responsibility to make our Partners aware of any allergies or food intolerances you may have. 

6. Delivery

We will provide estimated delivery times on the Platform once you have placed your order. Delivery times can vary for a number of reasons including meal preparation time, traffic and weather conditions and Rider availability. 

Unfortunately, despite our, and our Partner’s best efforts, things do not always go to plan and factors may prevent us from delivering your Item on time. If your order is more than 30 minutes later than the latest time we communicated to you when you placed the order, we will work with you to understand what occurred.  If we think the issue was caused by us, we may offer compensation, at our sole discretion. 

Our Partner will attempt delivery at the address you provide to us when you place your order. If you need to change the delivery location after you have placed your order, our Partner may be able to change the address to an alternative one that is registered with your account if let the Partner know (by calling them) before the Partner has started to prepare your order, and the new address is within the same zone as the address you originally ordered your Item to. If the new address does not meet these conditions, you have the option to cancel the order, but if food preparation has started you will be charged. 

You will still be charged for the Item and for delivery in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):   

• You do not come to the door, do not provide a handover code, did not pick up the phone when the Rider contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time, and the rider is unable to find a safe location to leave the Item.
• The Rider refuses to deliver the Item to you in accordance with section 8 (Age Restricted Products).

If you have caused a failed delivery, you may also have to pay for Items that are non-refundable and any delivery and Platform fees paid. Please refer to the refund or cancellation policy of the Partner you purchased the Item from for the terms that apply to that Item (if applicable) and any Partner Delivery you have paid for. Please refer to section 9 (Cancellation) for the terms that apply to any Item you have ordered from Limootorsh and any Limootorsh Delivery you have paid for.

7. Your Rights if Something is Wrong With Your Items or Platform

You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the Items you have been delivered do not comply with these legal rights, please let us know. Please refer to our Returns and Refund Policy here. You can find out more about your legal rights as a consumer if something is wrong with your Items at: https://www.citizensadvice.org.uk/consumer/.

8. Age Restricted and Regulated Products

Age restricted products (including, without limitation, alcohol, tobacco and cigarettes) can only be sold and delivered to persons aged 18 or over. By placing an order for an age restricted product, you confirm that you are at least 18 years old. Partners are required to operate an age verification policy whereby customers ordering age restricted products will be asked by the Partner’s rider to provide proof that they are aged 18 or over before the delivery is completed. The Partner’s rider may refuse to deliver any age restricted product to any person unless they can provide valid photo ID proving that they are aged 18 or over. The Partner and the rider may refuse to deliver alcohol to any person who is, or appears to be under the influence of either alcohol or drugs. Orders for Items containing alcohol may only be delivered to a location that is a residential or business address. If delivery of any age restricted product is refused, you will still be charged for the relevant Item and for delivery.

9. Cancellation

If you have ordered a food or drink made to order, you may cancel that order without charge at any time before the Partner has started preparing the food or drink (a “Started Order”). If you wish to cancel an order before it becomes a Started Order, please contact us immediately, via our Platform. If the Partner confirms the order was not a Started Order, we will refund your payment (excluding any discount, or Voucher that was applied to the order – see Voucher and Account Credit Terms for more detail). If you cancel any order after it becomes a Started Order, you will be charged the full price for the Items, and if the rider has been despatched you will also be charged for delivery.  

Limootorsh and the Partner may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by us or the Partner, and we will reimburse you for any payment already made using the same method you used to pay for your order. We may also apply credit to your account to reflect the inconvenience caused.

If you have ordered an Item that is non-perishable from a Partner, you usually have a legal right to change your mind about your order for any reason within 14 days and receive a refund for the Item, subject to certain exceptions, including if the Item is likely to expire or deteriorate quickly (e.g. ready-to-eat food or flowers) or cannot be returned for hygiene reasons. Please refer to Limootorsh’s Returns and Refund Policy here and the refund or cancellation policy of the Partner you purchased the Item from for the specific terms that apply to you, including how to return the Item and receive a refund. Each Partner’s refund or cancellation policy can be found on their website or in the info section of their Limootorsh menu.

10. Prices, Payment and Offers

Prices include VAT. You confirm that you are using our Platform for personal, non-commercial use. Limootorsh may operate dynamic pricing some of the time, which means that prices of Items and delivery may change while you are browsing. Prices can also change at any time at the discretion of the Partner. We reserve the right to charge a Platform fee, which may be subject to change, for the provision of our Platforms. You will be notified of any applicable Platform fee and taxes prior to purchase on the checkout page on our Platform. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 2 hours of creating the basket. If you do not conclude the order before the 2 hour cut-off the items will be removed from your basket automatically and the price change will apply.  If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid.  Where Limootorsh or any Partner makes a delivery, we or the Partner may also charge you a delivery fee. This will be notified to you during the order process before you complete your order.

The total price of your order will be set out on the checkout page on our Platform, including the prices of Items and Delivery and applicable Platform fees and taxes.

Payment for all Items and deliveries can be made on our Platform by credit or debit card, or other payment method made available by Limootorsh. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. Payment is made directly to Limootorsh acting as agent on behalf of the Partner only. Payment may also be made by using vouchers or account credit. Use of these is subject to Limootorsh’s Voucher and Account Credit Terms.

We are authorised by our Partners to accept payment on their behalf and payment of the price of any Items or delivery charges to us will fulfil your obligation to pay the price to the Partner. In some cases, you can alternatively make your payment in cash directly to the Partner by paying the rider at the time of delivery.  Where cash payment is possible, this will be made clear on our Platform before you place your order.

Partners sometimes make special offers available through our Platform. These are visible when you look at a Partner menu. These offers are at the discretion of the Partner. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and we have sent the Confirmation Notice.

11. Our Responsibility for Loss or Damage That You Suffer

We are responsible to you for any loss or damage that you suffer that is a foreseeable result of our breaking these Terms or of failing to use reasonable care and skill in relation to your use of our Platform. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.

We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employees’, agents’ or subcontractors’ failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items, as summarised at part 7 above; or for defective Items under the Consumer Protection Act 1987. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our Platforms.  

12. Data Protection

We process your personal data in accordance with our Privacy Policy which can be here https://limootorsh.com/privacy-policy.

13. Other Terms

If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it, or waives their right to enforce it in any instance.  If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the terms will be unaffected and will remain in force.

We may change these Terms from time to time. If we make any changes which affect your rights in relation to our Platform, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent the Confirmation Notice. These Terms are governed by English law and you can bring legal proceedings in relation to our Platform in the English courts. 

Limootorsh Terms Of Use For Our Platform

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website Limootorsh.com or any application we make available via an app store (our “Platform”), whether as a guest or a registered user. Please read these terms of use carefully before you start to use our Platform. By accessing and using our Platform, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, do not use access or use our Platform.

1. Information About Us

Limootorsh.com is operated by NA & SH Ltd (company number 15123940). NA & SH Ltd’s registered address is 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

2. Accessing our Site or Our Platform

Access to our Platform is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our Platform without notice (see below). You must be aged 18 or older to use our  Platform. We will not be liable if, for any reason, our Platform is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our Platform, or our entire Platform to users who have registered with us. You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details or think they have been misused, you should contact [email protected] straight away to let us know. We can deactivate your account at any time.

3. Acceptable Use

You may use our Platform only for lawful purposes. You may not use our Platform in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in clause 5 below. You also agree not to access without authority, interfere with, damage or disrupt any part of our Platform or any network or equipment used in the provision of our Platform.

4. Interactive Features Of Our Site

We may from time to time provide certain features which allow you to interact through our Platform such as chat rooms. Generally, we do not moderate any interactive Platform we provide although we may remove content in contravention of these Terms of Use as set out in section 6. If we do decide to moderate an interactive Platform, we will make this clear before you use the Platform and normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

5. Content Standards

These content standards apply to any and all material which you contribute to our Platform (the “Contributions”), and to any interactive Platforms associated with it. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any Contributions as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted. Contributions must not:

• contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory, promote sexually explicit material or promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• infringe any copyright, database right or trademark of any other person;
• be likely to deceive any person or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;
• be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person;
• be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case; or
• advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

6. Suspension And Termination

Failure to comply with section 3 (Acceptable Use) and/or 5 (Content Standards) in these Terms of Use constitutes a material breach of the Terms of Use, and may result in our taking all or any of the following actions:

• immediate, temporary or permanent withdrawal of your right to use our Platform;
• immediate, temporary or permanent removal of any posting or material uploaded by you to our Platform;
• issuing of a warning to you;
• legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
• disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

The responses described in this clause are not limited, and we may take any other action we reasonably deem appropriate.

7. Intellectual Property Rights

We are the owner of or the licensee of all intellectual property rights in our Site and our Platform, and in the material published on it (excluding your Contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

8. Reliance On Information Posted

Commentary and other materials posted on our Platform are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Platform, or by anyone who may be informed of any of its contents.

9. Our Site And Our Platform Change Regularly

We aim to update our Platform regularly, and may change the content at any time. If the need arises, we may suspend access to our Platform, or close them indefinitely. Any of the material on our Platform may be out of date at any given time, and we are under no obligation to update such material.

10. Our Liability

We have taken every care in the preparation of our Platform. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our Platform. If we are informed of any inaccuracies on our Platform we will attempt to correct this as soon as we reasonably can. To the extent permitted by law, we exclude all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Platform, and any website linked to our Platform and any materials posted on it. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

11. Information About You And Your Visits To Our Site And Use Of Our Platform

We collect certain data about you as a result of you using our Platform. This is described in more detail in our privacy policy.

12. Uploading Material To Our Site And Our Platform

Any material you upload to our Platform or data that we collect as set out above (section 11) will be considered non-confidential and non-proprietary, and you acknowledge and agree that we have the right to use, copy, distribute, sell and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free licence to use, copy, modify, distribute, sell and disclose to third parties any such material or data for any purpose related to our business.

13. Links From Our Platform

Where our Platform contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

14. Jurisdiction And Applicable Law

The English courts will have jurisdiction over any claim arising from, or related to, a visit to our Platform. These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

15. Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

16. Your Concerns

If you have any concerns about material which appears on our Platform, please contact [email protected]