Thank you for shopping at Limootorsh. We are committed to ensuring your satisfaction. If, however, you find yourself dissatisfied with your purchase, we are here to assist you.

Faulty Damaged or Spoiled Items

You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your Delivery Order on Limootorsh’s Online Market. If you believe that the Items you have ordered do not comply with these legal rights or are faulty, damaged or spoiled, please first contact the Partner (shop) you ordered the item from. We or the Partner may request a photograph showing the problem if it is something that can be seen by inspecting the items.

Change of Mind

Under UK’s Consumer Rights Act 2015 and related regulations, you have 14 days to return any item from the date received without any reasons or if you have a change of mind. You will need to first contact the Partner you ordered the item from and we will refund you within 14 days of the Partner receiving the item from you or the Partner may exchange the item if you wish. This, however, does not apply to perishable goods such as cooked food, fresh or chilled food and frozen food. We will refund you for some dry goods such as dry food in an air tight container and tinned or bottled food or drinks where the container or packaging has not been damaged or tampered with.

Partner’s Refund/Cancellation Policy

Please refer to the refund or cancellation policy of the Partner you purchased the item from for the specific terms that apply to you, including how to return the item and receive a refund. Each Partner’s refund or cancellation policy can be found in the info section of their menu on the Platform.

Refund or Account Credit

Once we receive confirmation from the Partner that you are entitled to receive a refund or you may return the item, your refund request will be registered on the Platform. We will then provide a refund or account credit, unless we have reasonable cause to believe that the problem was caused after delivery.

Prior to processing your refund or account credit, we may take into account relevant factors including the details of the Delivery Order, your account history, what happened on or immediately after delivery and information from the Partner.

Return shipping costs are your responsibility and are non-refundable. Should you receive a refund, the cost of return shipping will be deducted from it.

The service fee is non-refundable and applies to each Delivery Order. 

Closure of Account

We may also close your account if in our opinion you are abusing our service (for example, by applying for refunds or credit to which we do not consider you are entitled, making repeated unreasonable complaints, mistreating Partner’s staff or riders, placing orders for potentially hazardous items in bulk quantities, or any other good reason). If we close your account permanently we will refund any remaining account credit you have validly obtained from us, by applying a credit to your registered credit card, or if that is not possible for any reason, by way of a bank transfer using your bank details (provided you have supplied them to us).

Contact Us:

For queries regarding item returns, please contact us at:

Email: [email protected]

WhatsApp: Click here